Buyer protection at OPHIRUM

When purchasing such a valuable product, the choice of a suitable trader is an absolute matter of trust: Ophirum is exactly the right partner – safe, with guaranteed quality. Trusted shops and VeriSign guarantee certified buyer and data protection. Together with fully insured delivery options and a variety of payment methods you can make all your gold, silver, platinum or palladium purchases and sales securely, and in peace and quiet.

Trusted Shops

Trusted shops is the market leader for secure shopping in Europe. The Trusted shops security experts have developed an “all-round secure” package for users. To obtain certification, traders must undergo stringent security tests, with more than 100 individual criteria including credit rating, security technology, price transparency, information obligations, customer service and data protection. These parameters are continually adjusted to comply with the newest legislations and consumer protection provisions. Until now, more than 7000 traders have been certified.

Buyer protection with money back guarantee

What is Trusted Shops buyer protection?
Choosing traders on the Internet is a matter of trust. As a certified online shop, Ophirum takes your trust seriously, Of course, in accordance with legal requirements, any products you buy from Ophirum are fully insured against loss or damage until handover to you or your household. Besides insurance you can also insure against non-delivery or reimbursement failure from Ophirum with Trusted Shops. The buyer protection covers non- delivery or reimbursement failure by an online shop up to a product value of EUR 20,000. It is possible to book this service during the order process for an additional fee. The fee depends on the product value, and is shown in the following table:

Buyer protection Price (incl. VAT)
up to EUR 500 EUR 0,98
up to EUR 1.500 EUR 2,94
up to EUR 2.500 EUR 4,90
up to EUR 5.000 EUR 9,80
up to EUR 10.000 EUR 19,60
up to EUR 20.000 EUR 39,20

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